Frequently Asked Questions

We currently provide pickup and delivery services in Maryville, with plans to expand to surrounding towns soon.

You can schedule a pickup through our website www.LocalLaundry.io by clicking "schedule a pickup" or call us at 660-215-8700 and we'll be happy to help you.

You can also submit a Contact Us form and we’ll get back in touch with you promptly.

We pick up laundry from 7:00–9:00AM, Monday-Friday, and deliver back the next business day between 6:00-7:00AM. (contact us if you would like same-day service)

No. Just leave your laundry in a designated spot - usually the front porch - and we’ll handle the rest.

We will be in touch via e-mail/text when the driver is en route picking up your order and again when your order is being delivered.

You'll enter your card info when you schedule. You won’t be charged until your laundry is washed, dried, folded, and weighed. The total is based on the final dry weight.

Yes. You can specify preferences like wash temperature, detergent type, or instructions regarding folding vs. hanging (e.g., "Please hang all of my shirts") when scheduling your pickup.

Yes - light stain removal is included. We treat stains we see during sorting, but if there's something specific, place that item in a separate bag with a note or update your laundry profile. Letting us know the type of stain helps.

Pre-treating at home also increases success. While we do our best, getting all stains successfully removed is not guaranteed.

We wash anything that fits in our commercial washing machines and can be safely dried in our dryers.

At this time, we don’t process delicates, dry cleaning, or items requiring air-drying or special handling, like ironing.

No, we do not offer dry cleaning services at this time.

We take great care with every order, including video surveillance at all times within our facility that ensures everything you gave us is returned to you. If anything goes wrong, contact us right away. We have policies in place to resolve such issues.

No, we do not provide ironing services at this time.

No, sorting is included with our service.

No! Your laundry is always washed separately from all other customers’ laundry.

We routinely hang collared shirts, blouses, dresses, and slacks.

We do not read individual care labels. All items are cleaned using our standard commercial wash and dry process.

Non-Clothing Items:

· Rubber-backed rugs

· Animal bedding or blankets

Contaminated Items We cannot accept items that are:

· Soiled with bodily fluids (human or pet)

· Covered in excessive pet hair

· Affected by tar, mildew, bedbugs

· Exposed to poison ivy/oak oils or hazardous chemicals

Specialty Garments:

· Vintage clothing

· Wedding dresses

· Costumes

· Hats and headwear

· Fur, feathers, or leather

· Purses and handbags

- Shoes

On your pickup day (between 7:00–9:00 am), place your laundry in any bag (kitchen bags work well). Please double-check your pockets, we are not responsible for damage caused by items like gum, lipstick, pens, etc.

The next business day, your laundry will be returned folded and clean. We’ll text you when it’s en route and once it’s delivered.

You can schedule as needed:

-one-time

-weekly, or bi-weekly (recurring)

Whatever fits your routine.

There is no minimum order size.

Standard turnaround is next business day delivery.

Same-day express delivery service is available for an additional fee.

You can cancel or reschedule through our website www.LocalLaundry.io.

You can also call or text 660-215-8700 and we will be happy to move your order or take you off the driver's pickup schedule.

Please do so before 6:00 AM on pickup day to avoid a missed pickup fee.

It happens! If our driver arrives and there’s no laundry available for pickup, they’ll give you a complimentary call or text.

If we’re unable to complete the scheduled pickup, a $10 missed pickup fee will be applied to help cover the driver’s time and trip.

Place items in a cinchable bag (kitchen bags work well). After your first order, we’ll provide you with a free branded laundry bag for future pickups.

Choose a secure, accessible spot - most customers use the front porch. Drivers cannot and will not enter private spaces like homes, or garages.

Unbag your laundry as soon as possible, especially in hot, humid, or freezing conditions to maintain freshness.

All items are charged by weight. 

Charges are based on the final clean weight, not incoming weight which might include wet towels etc...

• one time order $2.50/pound
• recurring weekly or bi-weekly orders $2.25/pound

The only fee we have is a $10 missed pick-up fee to offset the route time and effort of the driver.

Sometimes this happens! If your card is declined, you’ll automatically receive an email letting you know.

In most cases, it’s something simple, such as an expired card. You can easily update your payment information by logging into your account at www.LocalLaundry.io.

If you need any help, just give us a call at 660-215-8700 and we’ll be happy to assist you with updating or changing your card.

Most individuals generate 10–15 lbs. of laundry per week.

They’re free! One comes with your first order. If you wear one out, we’ll replace it for you.

Yes! New customers save 20% on each of their first two orders. We also offer seasonal promotions throughout the year.

One example is our seasonal “Comforter Week,” when customers can schedule a pickup for bedding, blankets, and comforters and receive a complimentary upgrade to same-day delivery.

We offer both regular scented and free & clear detergent options.

Our brand new facility was built in 2025 specifically for laundry processing. It features new commercial washers and dryers, a clean, sanitary environment for processing, and a dedicated delivery vehicle to keep your laundry safe every step of the way.

Yes. Our entire system is contactless by design. We follow a “milk route” model: you leave your laundry out, we pick it up and deliver it back - no contact necessary.